Office 365 users can check at any time for quarantined email.
- Point your browser to: https://admin.protection.outlook.com/quarantine
- Login using your normal Office 365 username and password.
- Don’t’ be too alarmed that this is a plain window.
Once logged in you may need to wait a few moments while any messages quarantined are loaded.
Use Advanced Search To Filter And Locate Quarantined Messages
You can filter your own spam-quarantined items based on several different conditions using advanced search. You can use these conditions separately or in combination with one another. The search will provide a list of messages that meet all your filter criteria.
1 Click Advanced search to open the Advanced search window.
2 Select any combination of the following conditions. Select the associated check box in order to enable each condition. Wildcards aren’t supported.
a Sender email address Specify the email address of the person who sent the message.
b Subject Specify the subject line text of the message.
c Received You can select that the message was received by the quarantine within the past 24 hours (Today), within the past 48 hours (Last 2 days), within the past week (Last 7 days), or you can select a custom time interval during which the message was received by the quarantine.
d Expires You can select that the message will be deleted from the quarantine within the next 24 hours (Today), within the next 48 hours (Next 2 days), within the next week (Next 7 days), or you can select a custom time interval during which the message will be deleted from the quarantine. Note: The length of time that messages are stored in the quarantine is controlled by your administrator.
Click ok to start running the advanced search.
Release a spam-quarantined message and optionally report it as not junk
After finding a spam-quarantined message, you can release the message to your inbox. When a message is released to your inbox, the service re-scans the released message for malware but skips spam filtering. You can also optionally report the message as ‘not junk’ (also known as a false positive message) to the Microsoft Spam Analysis team, who will evaluate and analyze the message. Depending on the results of the analysis, the service-wide spam content filter rules may be adjusted to allow the message through.
To release a spam-quarantined message to your inbox and optionally report it as not junk
1 Select a message, click the Release Message icon, and then from the list, click one of the following options:
a Release message will simply release the message to your inbox.
b Release message and report as not junk will release the message to your inbox and report it as not junk to the Microsoft Spam Analysis Team.
2 Click ok to confirm your decision and return to the main screen. If you click the Refresh icon to refresh your data, and then double-click the message, you should see that it’s been released to your inbox.
Quarantine Email
By default, quarantine emails are delivered every 3 days. This can be adjusted.
For full instructions, click here for a PDF: Office 365-EOP
(916) 437-4321
